Microsoft Windows 11 – for support staff

The new Windows 11 interface

The revised Windows 11 start menu changes to the taskbar improvements to Windows Explorer new features in Windows settings Using virtual desktops and the task view The snap function for optimized multitasking The Edge browser and its integration Windows Copilot*

Windows Updates and Service

Windows feature releases and cumulative updates managing Windows update rings setting up Windows update for business settings for Windows update optimizing update delivery (delivery optimization) managing UWP apps in Windows

differences between UWP apps and classic applications installing apps via the Microsoft Store or MSIX listing and removing UWP apps with PowerShell configuring default installation locations for applications alternative app concepts: click-and-go (Office) and electron-based applications (e.g. Teams)

Winget Package Manager

how the Winget package manager works installing and updating applications removing programs with Winget managing winget via UnigetUI cloud integration in Windows 11

logging in to Windows with online accounts Entra-ID overview managing OneDrive integration and default storage locations introduction to IPv6

IPv6 basics understanding the IPv6 addressing scheme Link-local addresses and their meaning cooperation between IPv4 and IPv6 managing data carriers

setting up hard disks with disk management comparison of MBR and GPT activating bitlocker encryption

TPM, UEFI and Secure Boot

importance of UEFI for modern systems how secure boot works using TPM to secure the UEFI firmware

troubleshooting and system management using Windows troubleshooting Analysing Windows reliability history optimizing the hard disk with Disk Cleanup using the Windows event viewer evaluating Windows system information